Guides
Fix the simple stuff free. Call us for the rest.
Honest, practical answers to the questions we get asked every week — no jargon, no scare tactics, and clear pointers on when it's genuinely time to call.
Boiler losing pressure: what the gauge means
What the gauge should read, how to top up safely, and when a dropping needle means a real problem.
Radiator cold at the top or bottom? They mean different things
Cold at the top is air. Cold at the bottom is sludge. The fix is completely different — here's how to tell.
How to bleed a radiator (properly)
Two minutes per radiator, one small key, and the step everyone forgets at the end.
Where's my stop tap? Find it before you need it
The two-minute job that saves a flooded kitchen — do it today, not the day a pipe lets go.
Frozen condensate pipe: the winter classic
The number one cause of 'boiler dead on the coldest morning of the year' — and the safe ten-minute fix.
What actually happens in a boiler service?
A proper service versus a glance-and-a-sticker — what should happen, and why your warranty depends on it.
Smell gas? Do this now
The steps to take immediately, the free 24/7 emergency number, and what happens afterwards.
No hot water? Work through this first
The five-minute checks for combi and cylinder systems that solve a surprising share of callouts.
Banging, gurgling, kettling: heating noises explained
Which heating noises are harmless, which are warnings, and what each one is telling you.
Get your heating winter-ready: a 20-minute checklist
The 20 minutes in autumn that prevents the classic cold-snap breakdown.
Why taps drip — and when DIY makes sense
Washer or cartridge? What's actually worn, what DIY is sensible, and the mistake that cracks basins.
The right temperatures: rooms, boiler flow and hot water
The three temperatures that matter in your home — and the one that legally shouldn't be lowered.
Combi, system or regular: which boiler fits your home?
It mostly comes down to bathrooms, mains pressure and where your water tanks live. Here's the honest version.
The water meter test: find a hidden leak in half an hour
Turn everything off, watch the meter, and let it tell you whether water is escaping — and roughly where.
Carbon monoxide: the alarm every gas home needs
No smell, no colour, and symptoms that vanish when you leave the house — here's how to take CO off your worry list.